Scan at check-in
The printed card sits beside the keys. Guests open TourGuide from that QR or a link you share.
For hotels, hostels and B&Bs
Hand your guests more than a key.
One link or scan instantly hands your guest guided tours, stay information and recommendations.
The places you recommend. The stories worth hearing. All in one place.
From lobby to first stop.
The entire handoff fits into the moment when a guest picks up the keys.
Enter the PIN
The stay, recommendations and city walks unlock through the app.
Demo PIN0979
Ready to go.
Tours, stories and your places — ready whenever they are.
Useful inside. Effortless outside.
- 01
Tour mode
Guests discover the city through high-quality tours, thoughtfully curated from start to finish.
- 02
Stay details
Wifi, check-in notes, and the information guests ask for at the desk.
- 03
Your places
The best spots, ready. Guests discover them from your curated list.
01 / 03
01
Tour mode
Guests discover the city through high-quality tours, thoughtfully curated from start to finish.
02
Stay details
Wifi, check-in notes, and the information guests ask for at the desk.
03
Your places
The best spots, ready. Guests discover them from your curated list.
- Background GPS
- Auto-play at each stop
- Offline mode
9 cities covered
Live in Ghent. Built to travel.
Ghent is the first fully available city on Locatello. Search your city to see what’s available or ask us to bring Locatello there.
Search a city
Meet the first city pack.
Three distinct finished walks make up the Ghent demo. Made by a professional local city guide. The first pack in a library that grows day by day.
The highlights of Ghent
A 1hr tour that takes you through Ghent’s most iconic highlights. It covers the classic postcard sights, ideal for first-time visitors who want to see the best of the historic centre in a short walk.
41 min · 8 languages
Off the Main Streets
This walk follows a different trail. We’ll explore places that feel more tucked away: a dark medieval fortress, quiet courtyards, street art, old neighbourhoods, and the remains of a vanished palace.
36 min · 8 languages
A taste of Ghent
Explore some of Ghent’s highlights through a culinary lens: from medieval grain trade and cuberdons to beer legends, royal oysters and monastic banquets. Along the way, food and drink reveal the city’s history.
41 min · 8 languagesShare your knowledge
Make it yours.
Use a finished walk as your foundation, or create a new tour around your property, neighbourhood, or any topic you want. Starting where your guests stay.
- Adapt a starter tour
- Create new tours, starting from your location
- Select a voice of choice
At your scale.
Two plans. Upgrade for unrestricted tours, languages and insights.
- Up to 5 active tours
- Up to 20 stops per tour
- Up to 5 languages
- Add custom locations
- Analytics
- Up to 1 active tour
- Up to 5 stops per tour
- Up to 1 language
- Basic features
- Unlimited tours
- Up to 23 stops per tour
- Unlimited languages
- Add custom locations
- Advanced analytics
- Unlimited tours
- Up to 23 stops per tour
- Unlimited languages
- Multi-property & multi-city
- Advanced analytics
Before you ask.
Can’t find your answer? Write us with the form.
Do I need to create the tours myself?
No. In supported cities, ready-made tours are available from the start. You can use them as they are, adapt them to your guests, or create your own.
Can I create my own tours?
Yes. Build a route around your neighbourhood, your recommendations, or anything you think guests should experience. You can also start from an existing tour and make it your own.
What do my guests need to do?
They scan your QR code, open TourGuide and enter the PIN you give them. Their stay information, recommendations and available tours are then ready on their phone.
Do guests need a Locatello account?
No. Locatello is for hosts. Guests use TourGuide and can access what you have prepared for them without creating a host account. All they need is your QR code (or link) and your PIN.
What is TourGuide?
TourGuide is the guest-facing app. Locatello is where you manage the experience; TourGuide is where your guests access it.
Which cities are available?
Ghent is the first fully available city, with more cities being added. Search for your city to check availability or request it if it isn’t there yet.
Can I use Locatello outside Ghent?
Yes. Locatello isn’t built around one city. New city content can be added as coverage expands, and you can request a city you want to use.
Can I try it before using it with guests?
Yes. You can open the demo stay and experience TourGuide exactly as a guest would.
How do I communicate the app to my guests?
You can share your unique URL and PIN in written communication, or have guests scan your QR in person with flyers or posters.
Put your local knowledge in their hands.
Add the stay, print the card, and let a guest try the finished Ghent walk.